How to file a complaint against an agent in Shenzhen: Popular complaint channels and rights protection guide within 10 days
Recently, there has been a surge in complaints about real estate agency services in Shenzhen, involving issues such as false listings, opaque fees, and contract fraud. This article will combine the hot data of the entire network within 10 days (October 20-30, 2023) to organize a structured complaint guide to help you protect your rights efficiently.
1. Distribution of hotspots for intermediary complaints in Shenzhen within 10 days
| Complaint type | Proportion | Typical cases |
|---|---|---|
| False housing information | 42% | The agent posted a low-priced house to attract customers, but when he actually inspected the house, he said it was "sold." |
| Unreasonable charges | 28% | Refuse to refund after collecting "viewing fee" and "intention deposit" |
| contract fraud | 18% | Concealing key information such as housing mortgages and property rights disputes |
| Poor service attitude | 12% | Refusing to answer phone calls and delaying the procedures after signing the order |
2. Comparison of authoritative complaint channels
| channel | Scope of acceptance | Processing time | Contact information |
|---|---|---|---|
| Shenzhen Municipal Housing and Urban-Rural Development Bureau | Intermediary qualification issues | 5-15 working days | 0755-83788218 |
| 12345 citizen hotline | Comprehensive complaints | 3-7 working days | Dial 12345 |
| Shenzhen Consumer Council | consumer disputes | 7-10 working days | WeChat mini program "315 Consumer Pass" |
| court proceedings | Contract disputes | 1-3 months | District Court Case Filing Division |
3. List of necessary materials for complaints
According to the latest reminder from the Shenzhen Real Estate Agency Association (released on October 25), valid complaints need to be prepared:
| Material type | Specific requirements |
|---|---|
| Proof of identity | Copy of front and back of ID card |
| Transaction voucher | Proof of payment such as receipts and transfer records |
| Communicate evidence | WeChat/SMS records, call recordings (notarization required) |
| contract documents | Full version of intermediary service agreement and additional terms |
4. The latest successful rights protection cases (disclosed on October 28)
Ms. Wang from Futian District complained to an intermediary company through the "Shenzhen 12345" public account. Because the other party failed to truthfully inform the occupancy status of the house, she was compensated double the deposit after mediation:
| Time node | processing progress |
|---|---|
| 10/21 | Submit complaint materials online |
| 10/23 | The Housing and Urban-Rural Development Bureau interviews intermediary stores |
| 10/26 | Reach a compensation agreement |
| 10/28 | Compensation arrives |
5. Special reminder
1. According to the Shenzhen Consumer Council’s early warning on October 30: Do not sign a blank contract, all oral commitments must be in writing
2. Priority is given to formal intermediaries registered on the official website of the "Shenzhen Real Estate Agents Association" (www.szfzx.org)
3. If you encounter threats or intimidation, report to the police immediately. The Shenzhen Public Security Bureau has opened an "Economic Investigation Green Channel" to handle cases involving intermediaries and gangs.
The statistical period of the data in this article is October 20-30, 2023. The policy is highly time-sensitive. It is recommended to verify the latest regulations through the "Shenzhen Government Online" official website before making a complaint.
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